Terms and conditions – Information for shopping
Table of contents
Delivery and purchase conditions outside the EU
1. SCOPE OF APPLICATION
These purchase and delivery terms apply to all orders placed in Gysinge Centrum för Byggnadsvård’s online store, www.gysinge.com, hereinafter referred to as the online store, and from Gysinge Centrum för Byggnadsvård’s customer service, when the customer is a consumer and delivery is to a member state of the EU. Consumer refers to a natural person who acts for purposes that fall outside of business activities. Should the law of a country other than Sweden be applicable, the terms and conditions apply in those parts that do not deviate from the applicable mandatory consumer legislation. Gysinge Centrum för Byggnadsvård naturally follows the applicable mandatory consumer legislation.2. ORDER
Orders must be placed through the online store or by customer service, see contact details below. It is important that you check the order confirmation immediately after receiving it that it is correct. If something has gone wrong or you wish to change something, you should contact us immediately. To simplify any contacts with our customer service, we encourage you to have the order confirmation available when contacting us. Due to Swedish legislation, we are required to request written permission from a guardian when placing orders from customers under the age of 18.3. PRICE
VAT
Prices in the online shop include VAT of 25% and 6% on literature. VAT is payable on all orders where the customer is a consumer and resident in an EU Member State.Shipping
Prices are quoted excluding shipping. Shipping costs are additional and must be paid by the customer. Shipping costs will be communicated when ordering.Payment
When ordering through the online store, we accept payment with the following debit and credit cards: VISA, Mastercard and invoice. If you have questions regarding your invoice, you should always contact Klarna on 08- 120 120 10 (Klarna terms and conditions only apply to Swedish customers and Swedish companies). For payment by card, follow the instructions in the online store that are provided at the time of payment. When placing an order with the customer service, you pay by postal order or by prepayment to our bank account. For security reasons, we do not accept card payments when ordering from our customer service.Security and safety
We always offer you a secure payment method. We hold SSL certificates and meet the requirements for PCI DSS. All card details and your personal data are encrypted, which means that only authorized persons can access the information.Reservation
Because some goods are made to order and may have been taken out of production or for some other reason are no longer possible for Gysinge Centrum för byggvårdsvård to deliver, an order is not binding on Gysinge Centrum för byggvårdsvård until Gysinge Centrum för byggvårdsvård has sent an order confirmation to the customer. We reserve the right to change prices in the event of circumstances beyond Gysinge Centrum för byggvårdsvård’s control, such as currency fluctuations, increased purchase or manufacturing prices or increased VAT. We also reserve the right to cancel orders where the goods are clearly incorrectly priced.4. GOODS MADE TO ORDER
Banker’s fee
When ordering certain non-stock items, orders must be placed via customer service. We charge a deposit of at least 20% of the price of the goods. The deposit must be received by us before the goods are ordered by us.Payment
The full price of the item must have been received by us before delivery.Cancellation
If you wish to cancel the goods, you are obliged under the Consumer Sales Act to compensate us for our costs and losses unless you can exercise the right of withdrawal under paragraph 6.Return
For custom-made goods, there is no right of return or exchange. However, you may have a right of withdrawal according to point 6. Please contact customer service to find out what applies.5. DELIVERIES
Delivery method, terms, delivery time and cost vary depending on country and type of goods. Delivery of products purchased via Gysinge Centrum för byggnadsvård’s online store is currently only available to Sweden including the rest of the Nordic region and Europe. For other countries, please contact customer service.Delivery time
Normally, the order is shipped within two to three working days from us. Is it high season? May-September it may take an additional day when we have a high load. To postal code areas with rural postmen (usually postal codes where the third digit in the postal code is a five, XX5 XX) delivery may take two to three days longer than normal delivery time. For furniture, specially ordered goods sold via our customer service and deliveries to countries other than Sweden, different delivery times apply. A preliminary delivery time can be provided by customer service. Otherwise, the delivery time will be provided after confirmation has been received from the supplier. The package will only remain at the delivery point for seven (7) days from the date of arrival, within which time you must collect the package if it is not to be returned to us. You as the customer are responsible for the cost if you have not picked up the package within this time and it goes back to us automatically. The fee is currently SEK 250 before extra handling and shipping costs.Delivery note
If you have provided an email address, a shipment confirmation will be sent to you as soon as we ship the item from our warehouse. You will receive a link so that you can track your package yourself. In some cases, delivery confirmation can be obtained from the carrier if you have provided your mobile phone number and email when ordering.Delay in delivery
Although we do our utmost to deliver what has been ordered in the promised time, there may be errors. If delivery is delayed from what has been promised, please contact us immediately so that we can investigate why the delivery is delayed. If the delay is of significant importance to you, you may be entitled to cancel the purchase. Contact us immediately if the delivery is delayed, if it is important that you receive the goods within a certain time or if you have not received a package notification 10 days after purchase.Transport damage
We have chosen carriers that we believe guarantee good quality in their deliveries. Despite this, transport damage can occur. As a buyer, you are responsible for examining the goods or packaging for visible damage upon receipt or as soon as possible thereafter. If the goods or packaging have visible damage, you should report it directly to the carrier or, if you discover it after delivery, to our customer service by phone at 0291-211 00 or by email at [email protected].6. STEAMING COURSE
Withdrawal period and notice
Our goal is that you will be completely satisfied with the product or products you purchase from us. If you shop from the online store or our customer service, you therefore have the right, under the Distance and Off-Premises Contracts Act, to cancel your purchase, without giving any reason, within 14 days of you, or someone you have asked to receive the product, having received it. In the case of partial deliveries, the 14-day cancellation period begins when you, or someone you have asked to receive the product, has received the last delivery. If you want to cancel your purchase, you must notify us of this, see contact information for our customer service below. In order for you to exercise your right of withdrawal in time, it is sufficient for you to send your message that you intend to exercise your right of withdrawal before the withdrawal period has expired. The message must clearly state your decision to withdraw from the contract, i.e. to cancel the purchase. You can use the template that is available for download on the Swedish Consumer Agency’s website, but you do not have to use it. Please note that not collecting a package or not accepting a delivery is not considered an exercise of the right of withdrawal.Exception
The right of withdrawal does not apply to goods that are made to your specific requirements or goods that have otherwise been given a distinct personal touch because of your order, e.g. made-to-measure furniture and made-to-measure curtains.Return conditions
If you regret your purchase, you must return the item to us, see contact information below. You must send back the goods without undue delay and in any case no later than 14 days from the day on which you informed us of your decision to withdraw from the contract. In order for you to exercise your right of withdrawal in time, it is sufficient that you send back the goods before the withdrawal period has expired. Please enclose the return shipping label that was enclosed with the delivery. The goods should be returned in their original packaging.Return address:
Gysinge Center for Building Conservation /RETURN
Gysingsstigen 207
811 97 Gysinge
You may of course look at and examine the goods. Remember to handle the goods with care and only to the extent necessary to determine their nature, characteristics and function. As a guideline, you may handle the goods as you would in a shop. If you have handled the goods beyond what is allowed, you are responsible for the loss of value of the goods and we are entitled to deduct the loss of value from the refund. You are responsible for the cost of return shipping. As the customer, you bear the risk of the item being damaged or lost during return shipping, so we ask that you pay attention to the appropriateness of ensuring that the item is insured and that it is well packaged.
Refund
If you cancel your purchase, we will refund all payments we have received from you, including delivery costs. If you cancel the purchase of some of the goods you ordered, we will refund the value of the goods and any costs incurred as a result of the purchase of the specific goods being canceled. However, we will not refund any costs that you would have incurred even if the specific item(s) being canceled had not been purchased, such as the cost of shipping. The refund will be made without undue delay and in any case no later than 14 days from the day we received your notice of withdrawal. However, we may delay the refund until we have received the goods back from you or until you have sent us proof that you have returned the goods, whichever is the earlier. We will use the same method of payment for the refund as you used yourself, unless you have expressly agreed otherwise with us. In any case, the refund will not cost you anything.8. PRODUCT FAILURE
Despite our own and our suppliers’ high quality standards, individual items may be defective. If an item is defective and you have made a complaint in good time, we will of course ensure that the item is repaired or replaced free of charge for you. In order to be able to prove that you have purchased the item from us, it is important that you keep your order confirmation. Therefore, always make sure to save the order confirmation.9. COMPLAINTS
Complaints about defects in goods, errors or delays in delivery of goods must be made in writing to Gysinge Centrum för byggnadsvård, contact details can be found under point 16, within a reasonable time, i.e. as soon as possible. If a complaint is not made within a reasonable time, you lose the right to enforce any penalties under the Consumer Sales Act against Gysinge Centrum för byggnadsvård. The consumer will be reimbursed for return shipping if the complaint is approved.10. RESERVATION
Gysinge Centrum för byggvårdsvård reserves the right to make any typographical or printing errors, and cannot be held liable for any damage resulting from such errors. The price information in the online store is an offer and an agreement has not been concluded until Gysinge Centrum för byggvårdsvård has confirmed the order or purchase.11. UNCLAIMED PARCELS
We are not responsible for packages that are not collected within a reasonable time. Uncollected parcels returned to us are shipped at your risk and we are not responsible for the goods after they have been returned to us. It is therefore important that you collect or receive your package even if you have changed your mind. For uncollected packages, we charge a fee of SEK 250 for packages sent within Sweden and SEK 350 for packages sent to another country, which corresponds to our costs for shipping, return shipping and handling.12. CUSTOMER SERVICE
If you have any questions, something has gone wrong with the delivery or for any other reason wish to reach our customer service, they are available to you at: Telephone: +46 (0)291 211 00 Email: [email protected] Customer service is open weekdays between 9 a.m. and 12 p.m. Emails are answered weekdays within 48 hours (weekdays excluding holidays). (During peak season it may take longer).13. PERSONAL DATA
For the fulfillment of the agreement, Gysinge Centrum för byggvårdsvård is obliged to collect personal data. Personal data refers to all kinds of information that can be directly or indirectly attributed to a natural person who is alive. The information provided during registration is registered and processed by Gysinge Centrum för byggvårdsvård. You have the right to request an extract of the information registered about you once a year. If any information is incorrect, incomplete or misleading, we will of course correct it if you notify us. You can also request that the information about you be deleted. Gysinge Centrum för byggvårdsvård only uses the information for the proper fulfillment of the agreement and does not sell the personal data to third parties. By accepting the terms and conditions, you also agree to Gysinge Centrum för byggvårdsvård’s collection and processing of the personal data.14. FORCE MAJEURE
Gysinge Centrum för byggnadsvård is released from fulfilling delivery if the proper fulfillment thereof is prevented due to circumstances beyond its control and which Gysinge Centrum för byggnadsvård could not reasonably have anticipated at the time of entering into the agreement and the consequences of which it could not reasonably avoid or overcome, such as labor dispute, fire, accident, war, pandemic, government decision or other circumstances that have been beyond the control of Gysinge Centrum för byggnadsvård and which significantly affect Gysinge Centrum för byggnadsvård’s proper performance of the agreement.15. TVIST
Gysinge Centrum för byggvård strives for all customers to be satisfied. We always try to first come to an agreement with you if something has gone wrong. If, despite our efforts, we cannot agree, we recommend that you contact the Swedish National Board of Consumer Complaints for an independent review. Of course, we follow the Swedish National Board of Consumer Complaints’ recommendations.16. COMPANY INFORMATION
Gysinge Centrum för Byggnadsvård AB Gysingstigen 207 811 97 Gysinge Telephone: +46 (0)291-211 00Delivery and purchase conditions outside the EU
1. SCOPE OF APPLICATION
These terms of purchase and delivery apply to all orders placed in our online store, www.gysinge.com, hereinafter referred to as the online store, and from Gysinge Centrum för Byggnadsvårds customer service, when the customer is a consumer and the order is to be delivered to a country that is not a member state of the EU. Consumer means a natural person who acts for purposes that fall outside of business activity. Should the law of a country other than Sweden be applicable, the terms and conditions apply to the extent that they do not deviate from applicable mandatory consumer legislation. Gysinge Centrum för Byggndsvård naturally complies with applicable mandatory consumer law.
2. ORDER
Orders are placed via our website or through customer service. Orders with delivery to countries outside the EU are exempt from VAT. VAT registered companies within the EU are exempt from VAT. A valid VAT registration number must be submitted to customer service. Please check that your order is correct upon receipt. If there is a mistake or a change, please contact customer service immediately.For all contact with customer service, we encourage you to have the order confirmation available. Due to Swedish legislation, we are obliged to request a parent or guardian’s signature for orders from customers under the age of 18.
3. PRICE
Value added tax and customs duties
Prices in the online shop include VAT of 25% and 6% on literature. VAT is not payable on orders where delivery is made to a country that is not a member state of the EU. Customs charges may apply depending on the legislation of the country to which the order is delivered. Any charges for VAT and customs are paid by the customer. Gysinge Centrum för Byggnadsvård unfortunately has no possibility to inform the customer about these fees and the customer is responsible for the administration of the import of the goods and payment of VAT and customs duties.
Shipping
Prices are quoted excluding shipping. Shipping costs are additional and must be paid by the customer. Shipping costs will be communicated when ordering.
Payment
When ordering through the online store, we accept payment by the following debit and credit cards: VISA, Mastercard. For payment by card, follow the instructions in the online store provided at the time of payment. When ordering through customer service, you pay by cash on delivery or by prepayment to our bank account. For security reasons, we do not accept card payments for customer service orders.
Security and safety
We always offer you a secure payment method. We hold SSL certificates and meet the requirements for PCI DSS. All card details and your personal data are encrypted, which means that only authorized persons can access the information.
Reservation
Due to the fact that some goods are order goods and may have been taken out of production or for some other reason are no longer possible for Gysinge Centrum för Byggnadsvård to deliver, orders are not binding on Gysinge Centrum för Byggnadsvård until Gysinge Centrum för Byggnadsvård has sent out an order confirmation to the customer. We reserve the right to change prices in the event of circumstances beyond Gysinge Centrum för Byggnadsvård’s control, such as currency changes, increased purchase or manufacturing prices or increased VAT. We also reserve the right to cancel orders where the product is clearly incorrectly priced.
4. GOODS MADE TO ORDER
Banker’s fee
When ordering certain non-stock items, orders must be placed via customer service. We charge a deposit of at least 20% of the price of the goods. The deposit must be received by us before the goods are ordered by us.
Payment
The full price of the item must have been received by us before delivery.
Cancellation
If you wish to cancel the goods, you are obliged under the Consumer Sales Act to compensate us for our costs and losses unless you can exercise the right of withdrawal under paragraph 6.
Return
Open purchase or exchange rights do not apply to goods made to order.
5. DELIVERIES
Delivery methods, conditions, delivery time and cost vary depending on the country and type of goods. Delivery of products purchased via the Gysinge Centrum för Byggnadsvårds online store is only made to Sweden including other Nordic countries and other Eruopa. For other countries, contact customer service.
Delivery time
Normal delivery time is 7-12 days outside the EU. An estimated delivery time can be provided by customer service.
Delivery note
In some cases, a delivery note can be obtained from the carrier if you have provided your mobile phone number and email when ordering.
Delay in delivery
Although we do our utmost to deliver what has been ordered in the promised time, there may be errors. If delivery is delayed from what has been promised, please contact customer service immediately so that we can investigate why the delivery is delayed. If the delay is of material importance to you, you may be entitled to cancel the purchase. If the delivery is delayed and it is important that you receive the goods within a certain time, please contact us immediately.
Transport damage
We have chosen carriers we believe guarantee good quality in their deliveries. Despite this, transport damage can occur. As the buyer, you are responsible for checking the goods or packaging for visible damage upon receipt or as soon as possible thereafter. If the goods or packaging have visible damage, you should report it directly to the carrier or, if you discover it after delivery, to our customer service by phone + 46 (0)291 211 00 or email [email protected]
6. STEAMING COURSE
Withdrawal period and notice
We aim to ensure that you are completely satisfied with the product or products you buy from us. Therefore, if you buy from the online store or our customer service, you have the right to cancel your purchase within 14 days of receiving it. However, you must notify our customer service by phone + 46 (0)291 211 00 or email [email protected] Please note that not picking up a package or receiving a delivery is not considered an exercise of the right of withdrawal.
Exception
The right of withdrawal does not apply to goods that are made to your specific requirements or goods that otherwise have a distinct personal touch due to your order, such as customized goods or specially ordered furniture.
Return conditions
If you regret your purchase, you must return the goods unused (although you may check that the goods are not faulty), together with the attached return shipping label and in their original condition. The goods should be returned in their original packaging. However, you will be responsible for the cost of return shipping.
Return address:
Gysinge Center for Building Conservation /RETURN
Gysingstigen 207
811 97 Gysinge
It is you, the customer, who bears the risk of the goods being damaged or lost during return shipping, so we ask you to pay attention to the appropriateness of ensuring that the goods are insured and that they are well packaged.
7. PRODUCT FAILURE
If an item is faulty and you have made a timely complaint, we will of course ensure that the item is repaired or replaced. In order to prove that you have purchased the product from us, it is important that you keep your order confirmation or receipt. Therefore, always make sure to save your order confirmation.
8. COMPLAINTS
Complaints about defects in the goods, errors or delays in the delivery of goods must be made in writing to Gysinge Centrum för Byggnadsvård within a reasonable time, ie as soon as possible.
If a complaint is not made within a reasonable time, you lose the right to claim any penalties under the Consumer Purchase Act against Gysinge Centrum för Byggnadsvård
9 RESERVATION
Gysinge Centrum för Byggnadsvård reserves the right for any typographical or printing errors, and cannot be held liable for any damage resulting from such errors. The price information in the online store is an offer and a contract has not been concluded until Gysinge Centrum för Byggnadsvård has confirmed the order or purchase.
10. UNCLAIMED PARCELS
We are not responsible for packages that are not collected within a reasonable time. Uncollected parcels returned to us are shipped at your risk and we are not responsible for the goods after they have been returned to us. It is therefore important that you collect or receive your package even if you have changed your mind. In the case of uncollected parcels, we will charge a fee corresponding to the cost of shipping, return shipping and handling.
11. CUSTOMER SERVICE
If you have any questions, something has gone wrong with the delivery or for any other reason wish to reach our customer service, they are available to you at:
Phone:+46 (0)291 211 00
Email: [email protected]
12. PERSONAL DATA
For the performance of the contract, Gysinge Centrum för Byggnadsvård is obliged to collect personal data. Personal data means any information that can be directly or indirectly attributed to a natural person who is alive. The information provided during registration is registered and processed by Gysinge Centrum för Byggnadsvård. You have the right to request an extract of the information registered about you once a year. If any information is incorrect, incomplete or misleading, we will of course correct it if you notify us. You can also request that your data be deleted. Gysinge Centrum för Byggnadsvård only uses the information for the proper fulfillment of the agreement and does not sell the personal data to third parties. By accepting the terms and conditions, you also agree to Gysinge Centrum för Byggnadsvård’s collection and processing of personal data.
14. FORCE MAJEURE
Gysinge Centrum för Byggnadsvård is released from fulfilling delivery if the proper fulfillment thereof is prevented due to circumstances beyond its control and which Gysinge Centrum för Byggnadsvård could not reasonably have anticipated when entering into the agreement and the consequences of which it could not reasonably avoid or overcome, such as labor conflict, fire, accident, war, pandemic, government decision or other circumstances that have been beyond the control of Gysinge Centrum för Byggnadsvård and which significantly affect Gysinge Centrum för Byggnadsvård’s proper performance of the agreement.
15. TVIST
Gysinge Centrum för Byggnadsvård strives to ensure that all customers are satisfied. We always try to come to an agreement with you in the first instance if something has gone wrong. If, despite our efforts, we cannot come to an agreement, we recommend that you contact the General Complaints Board for an independent review. Of course, we follow the recommendations of the General Complaints Board.
16. COMPANY INFORMATION
Gysinge Centrum för Byggnadsvård AB
Gysingsstigen 207
811 97 Gysinge
Delivery terms for paint
GENERAL CONDITIONS OF SUPPLY
General terms and conditions of delivery adopted by the Swedish Paint and Glue Federation, SVEFF. The following provisions apply unless the parties agree otherwise in writing.1. CONCLUSION OF THE CONTRACT
An offer or other communication made by the seller, which would otherwise be regarded as an offer, is valid without obligation unless otherwise expressly stated in the offer or communication. If the buyer places an order with the seller’s representative or agent, the seller shall be bound by the contract in accordance with the contents of these delivery terms and the order, unless the seller notifies the buyer within ten days of becoming aware of the contents of the order that the seller does not accept the order.2. DELIVERY AND THE DANGER TO THE GOODS
Unless otherwise stated in the seller’s acknowledgement of order, the goods shall be deemed to have been delivered when they are presented ready for delivery at the seller’s factory or warehouse. Risk in the goods passes to the buyer when loading of the goods onto transport vehicles at the seller’s factory or warehouse commences, provided that, if removal is delayed by the buyer, risk shall be deemed to have passed when the goods have been delivered.3. DELIVERY TIME
Where a delivery period is specified, it shall be calculated from the date of conclusion of the contract.4. SUCCESSIVE DELIVERY
If the contract relates to successive deliveries (partial deliveries), the buyer is not entitled to terminate the contract in the event of a delay in a partial delivery or in the event of a defect or deficiency in a partial delivery, except to the extent that it relates to the partial delivery in question5. SHIPPING
If a party finds that he cannot keep to the agreed time for delivery (partial delivery), receipt of the goods, or another party’s undertaking, the other party shall – unless otherwise agreed – be notified immediately. If the delay is due to circumstances other than those referred to in Clause 14 below and causes substantial inconvenience to the party not responsible for the delay and the other party knew or ought to have known this, he may terminate the contract in its entirety or, in the case of partial delivery, in respect of the partial delivery concerned. Delayed delivery does not entitle the buyer to damages unless the seller is grossly negligent and the buyer can show that the delay caused significant damage.6. TIME FOR SUBMITTING CLAIMS IN RESPECT OF JUDGMENTS
If the buyer wishes to cancel the purchase or claim damages due to delay, the buyer must notify the seller in writing within one week of delivery.7. DEFECTS AND DEFICIENCIES IN THE GOODS
The agreed quantity may be exceeded or fallen short of by 10% and such deviation shall not be regarded as a fault or defect. If the goods delivered are defective or deficient, they shall – if the party so requests and it is reasonably practicable – be replaced by goods free from defects or the defect shall be remedied. If the defect or deficiency is not remedied within a reasonable time, the buyer is entitled to a reduction in the purchase price corresponding to the defect or deficiency or, if the defect or deficiency is material and the seller knew or ought to have known this, to rescind the contract. The seller’s obligation to compensate the buyer for loss or damage suffered by him as a direct consequence of a defect or deficiency in the goods is limited to an amount equal to the price of the goods delivered (partial delivery). If the buyer proves that, as a direct consequence of the defect or deficiency in the goods, he has incurred the cost of extra work, for example the removal of defective goods or the application of defect-free goods, the seller shall in addition be liable to pay compensation for this, but not more than an amount equal to three times the value of the goods delivered (the part-delivery). The Seller’s liability does not extend to damage which may have been caused by improper use or unusual use of the goods, such as their use on materials or their exposure to influences, such as weather and humidity, for which the goods are not intended. The seller’s liability for defects does not cover normal wear and tear or deterioration and – unless otherwise agreed between the parties – does not extend beyond one year from delivery. Except as provided above, the seller shall not be liable for any defect in the goods. The seller is thus not obliged to compensate the buyer for loss of production, loss of profit or other indirect damage caused by a defect in the goods. However, this limitation of the seller’s liability does not apply if he has been guilty of gross negligence.8. CLAIMS FOR DEFECTS AND DEFICIENCIES
The buyer shall notify the seller in writing of any defect in the goods immediately or at the latest within one week of the buyer noticing or failing to notice the defect. If the buyer fails to do so, the seller shall be relieved of liability for the defect or deficiency. If the seller is informed of a defect in the goods or if the buyer has noticed or should have noticed that the goods were defective, the seller is entitled to require the buyer to cease using the goods. The buyer shall voluntarily cease to use goods which the buyer understands or ought to understand make professional work impossible or may cause damage. If the buyer does not cease to use the goods when this has been requested or should have been done anyway, the seller is released from all liability for the defect in question other than to deliver faultless goods. If the purchaser, not later than at the time of conclusion of the contract, has informed the seller in writing that the goods delivered are intended to be used in construction work to be approved at final inspection and at what time the final inspection is to take place, a complaint in respect of defects in the goods shall, notwithstanding the provisions of the first paragraph, be deemed to have been made in good time if the purchaser notifies the seller in writing of this not later than one month from the stated time for final inspection.9. RETURNS
Returns are accepted only by prior arrangement.10. LIABILITY FOR THE HARMFUL PROPERTIES OF THE GOODS (PRODUCT LIABILITY)
The seller’s information concerning the goods is based on laboratory or application tests and is only indicative of the choice of product, working method and application and does not constitute a guarantee of the suitability of the goods for a particular purpose. The seller shall in no case be liable for any loss or damage suffered by the buyer as a result of the goods causing damage to other property belonging to the buyer of whatever kind. Nor shall the Seller be liable to the Buyer for claims for compensation from the Buyer based on claims for damages from third parties, including personnel employed by the Buyer, as a result of damage to property or personal injury, except in such cases where the Buyer has been held liable under mandatory law and the Buyer is entitled under such law to pass on the claim to the Seller on a recourse basis and provided that the Seller has been given the opportunity to consult the Buyer in the handling of the matter. The seller shall be liable in accordance with mandatory law in cases where a third party makes a claim directly against the seller on the basis of the harmful properties of the goods. However, in such cases the buyer shall compensate the seller to the extent that the damage has arisen because the buyer has disregarded the seller’s instructions for the use of the goods or the damage is otherwise wholly or partly due to the buyer’s act or omission.11. VALUE ADDED TAX
The purchase price does not include VAT.12. TERMS OF PAYMENT
Unless the parties agree otherwise, payment shall be received by the seller no later than thirty days after the invoice date. If payment is not made on the due date, interest on arrears shall be charged at a rate which exceeds the reference rate set by the Riksbank from time to time by at least three percentage points. If the buyer’s delay in payment causes the seller costs in the form of exchange rate, inflation or devaluation losses or if other costs are thereby incurred, such as costs for payment reminders etc., the buyer shall compensate the seller for his costs.13. INSOLVENCY ETC.
If there is reasonable cause to assume that the buyer will not fulfill his payment obligations, the seller is entitled to demand that acceptable security be provided. If this is not done without delay, the seller is entitled to cancel the contract in writing in respect of undelivered goods. The seller is entitled to cancel the sale on the grounds of the buyer’s delay in making payment even after the goods have come into the buyer’s possession.14. FORCE MAJEURE
If, as a result of circumstances such as labor disputes of any kind, fire, explosion or other serious accident, natural disaster, war, insurrection, pandemic, government decision, extensive operational disruptions at the party, non-delivery from subcontractors or shortage of raw materials, abnormal increase in raw material prices or circumstances equivalent to those listed, the seller’s ability to perform or the recipient’s ability to accept delivery is prevented or significantly impeded, the seller or the buyer, if the circumstances were not taken into account when the contract was concluded and the party could not reasonably have avoided the adverse effect of the circumstances, is entitled to postpone delivery (partial delivery) for as long as is necessary to eliminate the effects of such circumstances. Should this period exceed two months, either party shall be entitled to cancel the contract in whole or in part in respect of the deliveries which should have been made during the period in question. This also applies if such circumstances as referred to above occur after the agreed delivery time. A Party wishing to exercise the above right shall notify the other Party in writing without delay. A party is not liable for damages in the event of termination of the contract in whole or in part due to a circumstance specified in this paragraph.15. PERSONAL DATA
The seller may process personal data relating to employees and others represented by the buyer. This may be for the purposes of administering purchases, deliveries of products and services, payments and customer service. This may also be for the purpose of providing information about the seller’s products and services. More information on how the seller handles personal data is available on the seller’s website.16. DISPUTES
Disputes arising out of the Agreement shall be settled in Sweden by arbitration in accordance with Swedish law without application of its rules of private international law. However, a party is entitled to apply for an order for payment in respect of a claim for delivered goods that has remained unpaid. Should the application for an injunction to pay be contested in due time and should the party wish to pursue the dispute further, this shall be done through arbitration, which may be invoked even after the case for an injunction to pay has been dismissed. If a party makes a claim for a total amount not exceeding SEK 75,000 excluding interest, collection costs and legal costs, the party may instead bring an action before a general court.Returns and terms of purchase
OUR CONDITIONS
For goods other than those subject to the provisions adopted by SVEFF (paint products), according to the Distance Contracts Act (2005:59), there is normally a full right of return within 14 days of receipt, provided that the goods are returned in undamaged condition and in their original packaging. Exceptions to the right of return are goods that are not normally stocked and are specially ordered or customized, e.g. furniture, electrical cables, carpets and fabrics.
You as a customer pay the shipping costs for exchange or return. We recommend that you send with an authorized shipping company as it is you who is responsible for the insurance of the item until it is returned to our warehouse. Returned goods sent back against cash on delivery or cash on delivery are not triggered by us.
Please contact us at [email protected] with any questions.
Transport damage
If a product is damaged during transportation, you as a customer must immediately report this to the carrier, and also contact us by phone 0291-211 00 or [email protected].
Delivery time
Normally 2-5 working days. We work as fast as we can and normally the order is shipped from our warehouse within 2 working days. Depending on the shipping company and the delivery address, it can take up to 5 days before you have your package. For furniture, specially ordered goods sold through our customer service and deliveries to countries other than Sweden, other delivery times apply. The package will only remain at the delivery point for 7 days from the date of arrival, within which time you must collect the package if it is not to be returned to us.
Please note that during the high season (May-September), delivery times may be longer due to high pressure on our warehouse and shipping company regulations.